IBPA members experiencing dissatisfaction with a company offering an IBPA member benefit can initiate the IBPA Member Benefit Dispute Resolution Process.
Organizations wishing to offer benefits to IBPA members are put through a four-step review process, including:
- Initial research and survey: Before being considered, prospective member benefit providers must complete a lengthy survey about the company and proposed benefit.
- Judging by the IBPA Member Benefits Jury: Several at-large IBPA members who make up a formal IBPA Member Benefits Jury review the company and proposed benefit and make comments and recommendations.
- Judging by the IBPA Member Benefits Committee: An official IBPA Member Benefits Committee discusses the Jury’s comments and recommendations and prepares a yes/no recommendation on each.
- Final selection by IBPA Board of Directors: The IBPA Member Benefits Committee presents their slate of yes/no recommendations to the IBPA Board of Directors. The IBPA Board makes the final decision on each company/benefit. Only after being approved by the IBPA Board of Directors is a proposed benefit placed in the official IBPA Membership Benefits Handbook.
If an IBPA member has trouble or experiences dissatisfaction with a company offering an IBPA member benefit and they’ve done everything in their power to address the trouble or dissatisfaction with the company privately, the member can initiate the Dispute Resolution Process by emailing a description of the dispute and evidence supporting the member’s position to the IBPA Member Benefits Committee (firstname.lastname@example.org). Following IBPA Member Benefits Committee receipt of the email, the following steps will occur:
- An IBPA Member Benefits Committee representative will be assigned to communicate with the member and the company in question to help work toward a mutually agreeable plan for resolution.
- If a mutually agreeable plan for resolution cannot be reached within 30 days, the IBPA Member Benefits Committee has the right to recommend removal of the company’s benefit from the IBPA Membership Benefits Handbook to the IBPA Board of Directors. The grounds for removal should be communicated to the Board of Directors in writing.
- The IBPA Board of Directors will invite the company to respond in writing to the IBPA Member Benefits Committee’s recommendation of removal and the evidence submitted by the member within a specified period of time. If the company does not respond within the time allowed, the Board of Directors may decide to remove the company’s benefit from the IBPA Membership Benefit Handbook without further notice to the company.
- If the company does respond, the Board of Directors will consider the written submissions from the member and the company on the merits, and if the Board of Directors determines by majority vote that the member’s complaint merits removal, the Board of Directors may decide to remove the company’s benefit on notice to both the member and the company.
- If three (3) complaints against a member benefit provider occur within a calendar year without a mutually agreeable plan for resolution, the IBPA Board of Directors will automatically remove the company’s benefit from the IBPA Membership Benefit Handbook without notice.
Please note, the IBPA Member Benefits Committee will make its best efforts to assist members with their complaints against a member benefit provider but is in no way considered an arbiter between any member and member benefit provider.
IBPA member benefits, while strictly vetted as to the company providing the benefit and the stated benefit terms, may work well for some members and not be as useful for others. IBPA will only involve itself in disputes where:
- the member reports that the benefit has not been delivered;
- the evidence submitted by the member proves that the company has committed an obvious breach of the offering vs. the stated offering (i.e., overcharges, benefit not as described, etc.);
- the member has tried but cannot reach the offering company to resolve the dispute; or
- the member has tried to solve the problem through direct communications with the member benefit provider but cannot reach a satisfactory resolution.
Disclaimer: IBPA hopes its members find the IBPA Membership Benefits Handbook useful. As with any supplier or service, however, we recommend you contact each company directly to make sure they are able to address your specific business needs. The IBPA Membership Benefits Handbook is made available without any guarantees or warranties of any kind, and IBPA shall not be liable for damage and/or loss of any kind whatsoever resulting from your decision to use the services listed here. By accessing and using the IBPA Membership Benefits Handbook, you agree to be bound by this disclaimer.