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Ingram Further Extends Turnaround Times for U.S. Print Orders

Friday, May 8, 2020   (0 Comments)
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On Friday, May 8, 2020, Ingram Content Group emailed the following service alert to all Lightning Source clients, further extending the turn around times they announced on Friday, May 1, 2020.


May 8, 2020

Dear Lightning Source Publisher,

As you're familiar, during these extraordinary times, we've taken on significant volume and have had to extend our turnaround times on U.S. orders over the last two weeks. As we manage that previous volume and continually receive new orders, we must extend our turnaround times further.

Current Turnaround Times for Short Run & Drop Ship Orders

  • U.S. orders for paperback books are estimated to print in 22 business days
  • U.S. orders for hardcover books are estimated to print in 24 business days

Ingram is in a unique position to help keep the book supply chain functioning throughout this unprecedented situation of printer and retail limitations and unpredictable demand. We are working diligently to uphold our commitment to the publishing industry and believe it's important to stay in frequent communication with you-a position we will continue to honor as we have updates available.

Please check your Lightning Source account dashboard often for business updates and take note of listed turnaround times when placing orders as we work toward returning to our standard turnaround times.


On Friday, May 1, 2020, Ingram Content Group emailed the following service alert to all Lightning Source clients.


May 1, 2020

Dear Lightning Source Publisher,

The book industry is currently experiencing unprecedented changes in the supply chain and shifts in sales channels. Similarly, our Lightning Source business is adapting to exceptional volume, changes in the nature of orders, and additional safety practices in our manufacturing facilities.

As a result, we're required to further extend the turnaround times for U.S. print orders, beyond what was communicated last Friday. We expect to be back to traditional operating turnaround times in a few weeks and appreciate your business and support during this challenging time.

Current Turnaround Times for Short Run & Drop Ship Orders

  • U.S. orders for paperback books are estimated to print in 10-12 business days
  • U.S. orders for hardcover books are estimated to print in 12-14 business days

We encourage you to submit orders as early as possible in order to allow for any extra time needed for production.


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