Amazon Continuing to Prioritize Products into Fulfillment Centers
Wednesday, April 1, 2020
(Manhattan Beach, California - April 1, 2020) -- Amazon has issued an update saying it will continue to prioritize household staples and medical items until at least April 5, 2020 (see original announcement here).
The update - sent via email to many IBPA members - indicates Amazon now has the capacity to "broaden the list of prioritized products" without indicating which items have been, or will be, added to the growing priority list.
A copy of the email is below.
April 1, 2020 Email from Amazon
Hello from Amazon,
This is a follow-up to the announcement we made on March 17 regarding product prioritization in our fulfillment network. We continue to focus our available capacity on the highest priority products that customers need at this time, while also adhering to social distancing guidance within our fulfillment centers to keep our employees safe and healthy.
We will continue prioritizing the products that we order into our fulfillment centers beyond the April 5 date referenced in our March 17 announcement, however, we are now able to broaden the list of prioritized products. We will continuously prioritize products dynamically on an item-by-item basis, considering a number of criteria, including customer demand, fulfillment network capacity, and applicable government and health guidelines.
When you do receive an Amazon purchase order, please fulfill the quantity that you have available to ship. As previously communicated, we have waived specific purchase order chargebacks because we understand that you may be dealing with your own supply chain constraints, and we want you to be able to fill as much as you can, as fast as you can.
Please visit the Amazon Vendor Central Home Page regularly to ensure that you are aware of the latest updates. You can find answers to frequently asked questions below. Please note that Amazon Vendor Central Support does not have further guidance.
All of us at Amazon are working hard to restore regular operations, and we appreciate your patience and understanding.
Frequently Asked Questions
What products are currently prioritized?
We continue to prioritize household staples, medical supplies, and other high-demand products coming into our fulfillment centers. We consider many factors when determining which products can be sent to our fulfillment centers, including high-demand products customers need now, fulfillment center capacity, and our ability to adhere to guidelines from health authorities within our fulfillment centers.
How will I know when Amazon will start ordering more products from me, so I can plan my operational staffing accordingly to process and ship/deliver as quickly as possible?
While we will continue to prioritize high-priority products such as household staples and medical supplies, we have begun selectively broadening the list of prioritized products we will order from vendors. This list will continue to change as we see customer-demand needs, evaluate our fulfillment center capacities and monitor government and health guidelines. Because this list is changing every day, we are currently unable to provide you with advance notice of when we will start ordering more products from you. We ask that, when you do receive an Amazon purchase order, please fulfill the quantity that you have available to ship. As previously communicated, we have waived specific purchase order chargebacks because we understand that you may be dealing with your own supply chain constraints and we want you to be able to fill as much as you can, as fast as you can. We will provide updates on additional product expansions as soon as we can.
Will you be restoring regular operations on April 5, 2020?
Given that the impact of COVID-19 is still developing, we do not have an exact date of when operations will be fully restored. Instead, whenever possible we will allow more products to be received, while still ensuring our fulfillment centers are able to process high-priority products.
Is Amazon taking similar steps for Fulfillment by Amazon (FBA) products?
I believe my product should be prioritized but I am not receiving POs for it. What should I do?
We are dynamically prioritizing products based on a number of criteria including customer demand, fulfilment center capacity, and applicable government and health guidelines. If you have household staples or medical supplies we are not issuing POs for, please reach out to your usual Amazon contact.