The Body Language of Disengagement—and How to Deal with It

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March 2013
by Carol Kinsey Goman

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Has this ever happened to you? You’re in a meeting, and it’s going well. You can tell because of the positive body language that your colleague has been showing you. And then, something happens—you’re not sure what—and everything changes.

In business communication, engagement and disengagement are the most important signals to monitor in another person’s body language. Engagement behaviors indicate interest, receptivity, or agreement, while disengagement behaviors signal that a person is bored, angry, or defensive.

Here’s how it looks from head to toes.

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