Mass Miscommunication

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November 2013
by Geoffrey Tumlin

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Technology offers more and more opportunities to connect with others, yet the way we use it often creates disconnects. Here are ten counterintuitive but concrete tips, based on my experience as a communication consultant, to help you avoid high-tech pitfalls and communicate more effectively.

Back up to go forward. The digital revolution facilitated hypercommunication and instant self-expression, but, ironically, made it harder for anyone to listen. There’s too much “chatter clutter” getting in the way (just consider the frenetic activity happening on Twitter at any given moment). To make the most of our conversations, we need to remember how we connected effectively with others before we had smartphones and computer screens to “help” us.

Specifically, implementing three guiding habits will help you be more present in conversations and will improve your digital-age communication: listen as if every sentence matters; talk as if every word counts; and act as if every interaction is important….IBPA Members – Click here to view the full article (login required).

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