Helping Employees Excel: An Apparently Simple Strategy

April 2009
by Carol Kinsey Goman

« Back to Independent Articles

Helping Employees Excel: An Apparently Simple Strategy

by Carol Kinsey Goman

At an office of about 125 employees, the head of human resources recently spent the day observing the local manager. Not only had the office ranked high on productivity, but this particular manager had received fantastic feedback on her company’s Leadership Measurement survey. So the HR executive was curious to watch her interact with employees to figure out what generated this great response.

As they walked through the office, conversing about the normal work conditions, the manager often stopped and referred to specific individuals: “Steve over there has been with us for 15 years. Steve also coaches Little League. They won their game last Thursday.”

Then they’d move on to someone else, and as they left that person’s area, the manager would say quietly, “Sally had some problems with her daughter this year. You know how difficult teenagers can be. We’ve had many sessions behind closed doors where Sally’s trying to sort through these problems.”

Months later, when I interviewed the HR executive, that day was still etched in her mind. “It became apparent to me,” she explained, “that this manager knew all her people. And I don’t mean just knew their jobs. She knew e…IBPA Members – Click here to view the full article (login required).

Join Today!

« Back to Independent Articles

How to Get Involved!
Marketing Opportunities

From mailings to exhibits, see how IBPA's marketing programs help you grow your sales.

Educational Opportunities

Attend a seminar, ask an expert, and get more free advice with our educational programs.

Become a member

Access exclusive members-only benefits starting at just $10.