Controlling Returns

May 2010

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Controlling Returns

To find tried-and-true ways to limit, eliminate, or otherwise deal intelligently with returns, we turned to IBPA members, and more than 100 responded.

The reports that appear here are a first installment. More advice about how to deal with returns will be featured in upcoming issues of the Independent.—Judith Appelbaum

A Healthy Setup

Of the almost 2.9 million What to Do for Health books we have shipped in the last nine years, I could put our returns in a wheelbarrow. 

Most of our books are sold in large quantities to government agencies, health plans, Head Start, and large health programs. When we sell to bookstores’ central buying offices, we sell nonreturnable.

Some of the larger book distributors place orders for stock and send some of the books back because of damage and age, but this happens very rarely. 

Warren Hand

Institute for Healthcare Advancement

By the Numbers

The answer for us was really very simple. Of course, it t…IBPA Members – Click here to view the full article (login required).

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